Care beyond
the first delivery.

Find the right next step when something is not quite right.

Our returns window

We want you to love what you order from SAMVIRAA. If something isn't right, you can return most items within 30 days of delivery. Items shipped by partner brands or retailers follow their own return terms for change-of-mind returns (see "Items from partner brands" below).

How to start a return

Email us at hello@samviraa.com with your order number (it starts with SAM-) and the item you'd like to return. We'll reply within one business day with instructions and the return address. Please don't send anything back before you hear from us: our products ship from different warehouses, so the return address depends on the item.

Condition of returns

Items should be unused, in the condition you received them, and in their original packaging where possible.

Items from partner brands

Our products are sold by SAMVIRAA but shipped directly by the brand that makes them or, for some bath essentials, by a US retailer that stocks the brand. On each product page, the brand appears above the product name and "Delivery" shows where the item ships from. For these items, change-of-mind returns follow that brand's or retailer's own return policy, which can be different from the 30-day window above. For example, some brands don't accept returns of opened beauty or personal-care products. Email us first with your order number, and we'll check the terms and arrange the return for you.

If an item arrives damaged, faulty or not as described, the section below still applies to it.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund at no cost to you. You won't need to send the item back unless we ask, and if we do, we pay for the return.

Return shipping

If you're returning an item because you changed your mind, you pay for return shipping. We recommend a tracked service, because we can't refund items that don't reach us.

Refunds

Once your return arrives and we've checked it, or once we approve a damage claim, we'll refund your original payment method within 5 business days. Your bank may take a few extra days to show it. If the return is because of our mistake, we also refund your original shipping charge.